FAQ
Everything essential, answered here
Orders
Yes, select guest checkout.
Once you place your order, your credit card will be authorized; however, it will not be charged until your order has been shipped.
Shipping & Returns
Placed orders will ship from our warehouse within 5 business days.
Expedited orders placed after noon EST will ship on the next business day (products will not ship during the weekend) given item availability and payment verification. If an item is not currently in stock, we will indicate an expected ship date.
After the initial shipment, packages could take between 2-10 business days to arrive at your specified delivery address.
Please reference the chart below for more information about when you will receive your expedited shipping order. Please note, that this schedule is not guaranteed as shipping is subject to unforeseeable circumstances or weather delays.
PLAE Pretty offers free standard shipping on orders over $250 (cart subtotal after discounts have been applied) shipped within the contiguous United States.
You will be provided with a prepaid return shipping label for use if needed.
We will gladly accept returns of eligible* merchandise that is unworn, unwashed, undamaged, or defective with all original packaging and tags purchased, online at plaepretty.com and packed with the return slip for a full refund within 30 days of the original purchase. Refunds will be made in the form of the original payment. Please note that any original shipping charges and shipping taxes are non-refundable. PLAE Pretty has the right to deny funds on returned items that do not comply with our policy.
Please include your packed return slip, and make sure to indicate the reason for your return. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed. Mail your items using the included pre-paid return label. For returns, a flat fee of $10.00 will be deducted from your order for shipping and restocking.
All store credits are valid for one year from the date of issuance.
We’re happy to ship to PO Boxes using standard shipping, USPS. At this time, expedited or overnight delivery isn’t available for PO Box addresses.
We also proudly ship to U.S. Military addresses (APO/FPO/DPO). Please note that delivery to these locations may take up to 45 business days, depending on destination and military postal handling.
If you have timing questions or need help choosing the best shipping option, we’re always here to help.
All items purchased at final sale, as indicated, are not eligible for returns, exchanges, or price adjustments.
ESTIMATED EXPEDITED SHIPPING
PRICING & PAYMENT
Yes, we do, plaepretty.com will honor a one-time price adjustment on full-price merchandise ordered within ten days of a price reduction. Items purchased on sale are eligible for a one-time price adjustment in the form of store credit if marked down to final sale within ten days of purchase. This applies to purchases made at plaepretty.com only
Styles that are marked as final sale are not eligible for return or exchange.
Unfortunately, the default or featured color while searching is not always the select color that is on sale. To see which colors are on sale, please be sure to visit the product page for more information.
Items sold on plaepretty.com and shipped to destinations in the states of Alabama, Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Idaho, Rhode Island, Virginia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Nebraska, Nevada, New Mexico, New York, North Carolina, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wyoming are subject to state sales tax. Accessories are subject to sales tax in New Jersey, Minnesota, and Pennsylvania.
PLAE Pretty accepts the following forms of payment for your online purchase:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- PLAE Pretty eGift Cards
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
PLAE Pretty has partnered with Affirm to give you a simple way to make your purchase with easy monthly payments and no hidden fees.
WHAT IS AFFIRM?
Affirm allows you to pay for your purchase on plaepretty.com with a monthly payment plan. Provide some basic information–—either through the “Learn more” link on each product page or at checkout—and get a real-time decision on your eligibility to split your purchase into monthly payments. There are no late or hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.
HOW DOES AFFIRM WORK?
- At checkout, select the “Affirm” button in the Payment Method section.
- Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
- Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed, and shipped.
The use of Affirm is subject to eligibility. Payment options depend on your purchase amount, and a down payment may be required. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.
WHAT HAPPENS IF I RETURN OR EXCHANGE MY ORDER?
All orders are subject to our Online Return Policy. We do not currently offer online exchanges. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. For select items, Affirm may require a down payment when you place your order. In this instance, your credit card will be refunded the down payment if your return is processed within 30 days.
ARE THERE ANY ITEMS EXCLUDED FROM PURCHASING WITH AFFIRM?
Items that are for pre-order or back ordered for more than 60 days are not eligible for purchasing with Affirm.
WHAT HAPPENS IF MY ORDER IS CANCELLED?
If your order is cancelled within 30 days, you will not be charged.
Please visit affirm.com/help for any further questions.
CARE AND SPECIAL SERVICES
Customer Care will be closed on July 4, December 25, and January 1.
Orders will resume shipment on December 26 and January 2.
Please send your email to clientcare@plaepretty.com we’ll get back to you by our next business day.
We do not have a personal stylist, but we do offer a style guide to help you create or enhance your style when wearing PLAE Pretty pieces.
We do not offer alterations.
Please reference our size guide to find your fit.
Please refer to the care label attached to the garment for instructions.
INTERNATIONAL ORDERS
Yes, we accommodate most international shipping. Please reference our international shipping page for further information.
ACCOUNT
In the upper right-hand corner of our homepage, you will see a person (put the icon here please) icon. Clicking on this will cause a screen to drop down, there is a “Register” button. Click the register button and complete the required information to create your new account.
Please make sure that you are signed into your account to change your email or password. Once you are signed in, hover over your name, a small drop-down menu will appear where you can click “Account Summary.” Then, to change your email address click “Edit” underneath contact information. There you will also see an option to change your password.
When you sign in, you will see a link that says, “Forgot Your Password”. Follow this link to reset your password.
At the bottom of this page on the right side, you can enter your email to keep up with new launches, exclusive offers, and more.
Please click unsubscribe within the email that you received.
STORE CREDIT, COUPONS, & GIFT CARDS
All store credit on purchases from plaepretty.com will be valid for 1 year from the date they are issued for use online.
During the checkout process, you will see a place to add a promotional code beneath the payment method.
Once you have added a gift card or promotional code to your payment method, the applied amount will be deducted from the total.
RETAIL LOCATIONS
We do not have a stand-alone retail location to date. We are working to be available at a retail location near you soon. We would love to keep you in the know, sign up for our email list to stay updated.
INTERNATIONAL SHIPPING
If you elect to prepay duties and taxes, the order total presented at checkout is the exact amount you will be billed, and there will be no additional costs due upon delivery.
If you elect to pay duties and taxes upon delivery, any applicable duties and taxes imposed by customs and revenue authorities in the destination country will be due upon delivery.
Your shipping cost will be automatically calculated during the checkout process and dependent on the destination country, size and weight of the package, selected shipping method, and any applicable duties and taxes.
Your credit card will be billed at the time your package leaves the United States.
Duties and taxes are determined by your local customs authority. Duties and taxes include the sales tax applied by your country for purchase from the U.S. and duties charged for processing by your country. Duties and taxes are calculated based on the items ordered, their country of origin, your shipment destination, and the value of your purchase. You’ll see duties and taxes for your items in your total at checkout. Duties and taxes are nonrefundable except for orders shipping to Canada.
In some cases, you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fees, remote area surcharges, high-value goods clearance, and broker clearance, among others.
PLAE Pretty guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.
Please click here to track your international package(s). You may track your package from your Order Shipment Confirmation
You may email client care at clientcare@plaepretty.com and a PLAE Pretty Customer Care Advisor will gladly assist you with any questions relating to your international order.
We do not currently support the sale or redemption of PLAE Pretty gift cards for international orders.
We will gladly accept returns of eligible* merchandise that is unworn, unwashed, undamaged, or defective with all original packaging and tags purchased online at plaepretty.com and packed with the return slip for a full refund within 30 days of the original purchase. Refunds will be made in the form of the original payment. Please note that any original shipping charges and shipping taxes are non-refundable. PLAE Pretty has the right to deny funds on returned items that do not comply with our policy.
Must be returned from the same country to which it was delivered and note the reason for the return in the included return slip.
All returns should be sent to PLAE Pretty using the prepaid return shipping label.
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